Customer Relationship Management (CRM) is an integrated approach that makes use of today’s technology to collate information from disparate channels-sales, marketing, customer care and field service. By capturing customer information from various organizational processes (order, fulfillment, service calls, and history), CRM empowers you with customer knowledge that enables you to pro- vide innovative, personalized and high-quality customer service.
NYCG’s CRM specialists will team with your business experts to deliver a high- level road map for your CRM implementation that will deliver faster ROI (Return on Investment).
We work with a wide range of CRM products, including Oracle Siebel CRM, Oracle OnDemand, Microsoft CRM, Salesforce.com, Right Now and Cegedim Dendrite. Our services run across the system development lifecycle from development, implementation, and maintenance to testing, upgrades, and managed services.